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FAQ

What will happen after I first make contact? 

I will reply with some information and questions. This will help us both understand what you’re looking for and what will best suit your child. Lesson times and course schedules are part of this information.

How will I make payment? 

Once a lesson time or course has been chosen, you will be sent bank account details to deposit the money into. 

What video conferencing application is used?

Zoom, which is a commonly used one and very user friendly. 

What is needed for the lesson?

Two things: You must have the Zoom video service downloaded and an appropriate device to work on. 

Laptops and computers are best, as I prefer to use innovative tools such as Pear Deck, which require multiple tabs on your internet browser to be open. Note that Pear Deck does not need to be downloaded, though.

To download the Zoom video service, just click on the link I send you and follow the prompts to download it. You do not need to register an account to use their service. Once it is downloaded and you have clicked on the link, you will be put into a waiting room until I let you in.

Is Zoom safe?

A unique meeting ID and passcode is generated, making Zoom very safe. There is also a waiting room, which students have to stay in until they are admitted. Only students under their enrolled name are allowed in.

Can I reschedule or cancel my lesson?

Yes, however 24 hours notice is required to be eligible for a refund. This is in recognition of the preparation I do before a lesson.